Blog Posts

The Power of Recognition

The Power of Recognition

There are hundreds of millions of workers worldwide who feel unappreciated in their jobs and have not heard a “thank you” from someone for a very long time, if ever. This video illustrates the importance of, and best practices on, the number one driver of employee engagement: Recognition. Is your organization properly and fully leveraging this key driver of engagement? Find out. ...

Lessons On Engagement From My Native American Sister And Iraq War Veteran

Native American Sister

Last weekend I went home to the Native American Indian Reservation in northern Wisconsin on which I was raised. I always find it so grounding to go home to the “Res” as it is known to the locals. It was especially grounding this trip because I got to spend two and a half peaceful hours with my Chippewa little sister, Melissa Doud, on her new pontoon boat. Although I am not Native American, and not her blood brother, we share kindred spirits and souls, and much family and Native American history, not the least of which was dancing in the ...

The Business Case For Leadership Development & Learning

Leadership Development

“ONCE YOU STOP LEARNING, YOU START DYING.” - Albert Einstein It is not uncommon for Chief Learning Officers (CLOs) to struggle trying to secure funds and commitment for leadership development programs, despite the value that organizations see from such programs. I’ve been surprised and disappointed to read so many recent articles that assail the value of these programs versus the amount of money spent on them, including a Wall Street Journal article entitled “So much training, so little to show for it,” and a 2016 Harvard Business Review article calling leadership development programs “the great train robbery.” ...

5 ways to work with the jerk in your office

workplace jerks

Hundreds of millions of workers worldwide dread going to work every day. But for those workers who have to work with a jerk or workplace bully, going to work is unbearable. All of these office jerks are Actively Disengaged employees whose behaviors contribute to their coworkers’ depression, anxiety, health problems, despair, and insomnia. The workplace negativity becomes even more palpable if the jerk is one’s manager or a member of Senior Management. Furthermore, the jerk’s toxic behavior becomes contagious, infecting many others who may begin mistreating others as well. In addition, the watercooler gossip mongering is equally infectious, resulting in ...

Recognizing Millennials

Recognizing Millennials

Millennials are a unique generation in the workforce for a variety of reasons, including their plans for staying with their current employer. Unlike other generations, Millennials aren’t afraid to pick up and leave a company if a better offer comes along. This new approach to career development has many managers scrambling to retain Millennials, but most don’t do the single easiest and most effective thing to engage these workers and entice them to stick around for the long haul. In just two minutes, this video shows you how to be a better boss for Millennials. ...

Meet Your New Coworkers: Robots

robots are replacing people in the workplace

Recent research has shown the dramatic degree to which robots are replacing people in the workplace. In fact, it’s an alarming rate, especially considering that robots can be much more efficient than people. With each additional robot, U.S. employment is reduced by 5.6 workers. Furthermore, every robot added to the workforce per 1,000 workers reduces wages by as much as .25 to .5 percent. And it is a trend that is likely to continue, with experts predicting that the number of employed robots (yes, employed), will quadruple by 2025.1 These fully autonomous machines do not require human ...

The #1 Driver of Employee Engagement: Recognition

Scientifically proven through Key Driver Analyses done by multiple employee research organizations, nothing beats recognizing employees for their hard work.  In partnership with the ATD, this video reveals: The single greatest mistake organizations make vis-à-vis Recognition. The three-step recipe for making Recognition efforts most impactful. The importance of establishing a peer-to-peer Recognition platform ...

6 Easy Ways to Engage Salespeople

Engage Salespeople

Last week I conducted a Leadership Development workshop for a large Fortune 500 company on the East Coast. The workshop centered on the very hot topic of how to successfully engage a sales force and reap the benefits of that engagement. The sales managers and salespeople attending the event left on a real high, fully ready to take their game to a whole new level. The data and tips related to salespeople engagement are especially important given that: - Salespeople are more engaged than non-salespeople (23% fully engaged versus 13% for non-salespeople). Yet, salespeople are much more likely to be ...

Managing Generational Differences and Culture at Work

Generational Differences

Ever sense generational friction in your workplace? You are not alone. This workplace tension is most common between Baby Boomers and Millennials. Luckily, there are a variety of things you can do to improve coworker comradery despite generational differences. Subtle changes can go a long way in improving your company culture and boosting employee retention. Here’s how. ...

8 Tips For Awesome Onboarding Of Millennials

onboarding millennials

Let’s face it: Millennials are different. As such, their onboarding process should be different and very unlike the onboarding process experienced by Gen Xrs and Boomers. In fact, the very first weeks of a Millennial’s employment will largely determine their career trajectory within your organization. A 2014 Bentley University Study revealed that the majority of Millennial graduates gave themselves a C- when it came to their level of preparedness to enter the workforce. Thus, when they arrive at your company’s door, the importance of your onboarding process takes on a whole new meaning. This statistic really underscores the importance of ...

The Perils of Disengagement

employee disengagement

In partnership with the Association for Training & Development, this video explores just how damaging it can be to tolerate Actively Disengaged employees on your team. I should know. My former account stole $110,000 from my company over the years. But even worse, she sabotaged a deal I teed up to sell the company. (The potential buyer was an auditing firm and she was scared the transaction would unearth her secret, so she stopped at nothing to avoid being caught.) This shows how employees who don’t have the company’s best interest at heart cannot be tolerated. You must learn ...

The Thief of Workplace Productivity

workplace productivity

When asked about the single greatest detractor of workplace productivity, most employees, and especially managers, will incorrectly cite workplace meetings or meeting mismanagement. While it is certainly true that a great amount of productivity is lost to these things, the real answer is workplace interruptions, especially given the push to open-office floor plans. While this design trend was intended to facilitate more communication and collaboration, it no doubt carried an unintended downside. The lower cubicle walls, communal snack bars and break rooms, and removal of office doors bring heightened interruptions, as well as concerns over keeping information confidential. A study ...

The Working Dead: The Middle Category of Employee Engagement

Brought to you in partnership with the Association for Talent and Development, this video blog describes the largest of the three categories of employee engagement. Fully 60% of all workers fall into this category of ambivalence. Often called “The Working Dead” or the “Quit and Stay Employee,” these workers cost organizations the most money in lost productivity and profits. Want to know the three most effective solutions on how to re-engage them and make more money? Check out this video. ...

Employee Engagement: The Actively Engaged Employee

engaged employee

This video blog explores the most celebrated category of employee engagement: The Actively Engaged Employee. Specifically, it illuminates the most precious characteristics and outcomes created by Actively Engaged team members, which I cover in nearly all the keynote presentations and leadership workshops I give. Have you fully harnessed the power of these special traits at your organization? Find out. ...

Employee Engagement: The Dividends

employee engagement dividends

This video illuminates the myriad dividends that come with building a culture of world-class employee engagement, not the least of which are great talent attraction, retention, creativity, innovation, productivity, customer service, and ethical behavior.  Is your organization reaping all of these benefits?  Find out. ...

Video Blog: Employee Engagement – The Disengaged Employee

Disengaged employees

This video explores the third category of employee engagement, that being the Actively Disengaged. Thirteen percent of the workforce is Actively Disengaged. Is there a successful solution to transform these workplace terrorists into productive and Actively Engaged members of your team? Find out. ...

Video Blog: Employee Engagement – Different Types of Engagement

Employee Engagement - Different Types of Engagement

Welcome to the second of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement. This video unveils how many working people fall into two categories of engagement, that being Actively Engaged, and Neither Engaged Nor Disengaged. It also clearly defines these two buckets of engagement and discusses the Key Driver Analysis that was conducted to determine the most impactful drivers of employee engagement, which will take your organization to the next level. ...

Video Blog: Employee Engagement – Building A Magnetic Culture

employee engagement

Welcome to the first of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement. This video helps define employee engagement, addresses where the ownership should be for engagement, explores the importance of engagement, and outlines some of the most meaningful outcomes that come with building a culture of engagement. This video and the rest of the series will no doubt help you and your team take your organization to the next level. ...

The Best Bosses Say These 9 Things

Employee engagement is always greatly heightened by excellent communication. That’s why the most tremendous bosses use these 9 statements on a regular, and in some cases, daily basis. DOWNLOAD NOW ...

The Best Bosses Say These 9 Things

best bosses

Employee engagement is always greatly heightened by excellent communication. That’s why the most tremendous bosses use these 9 statements on a regular, and in some cases, daily basis. Start using these phrases regularly and watch your success as a manager take flight: 1. “Thank you.” As discovered when we did the key driver statistical research for my New York Times Best Seller, recognition is the number one driver of employee engagement. Furthermore, Millennials crave feedback and recognition. Make sure your recognition efforts are both consistent and meaningful. Your team members will really appreciate it. 2. “Regarding your career development, ...

5 Human Resources Predictions For 2017

Human Resources Predictions For 2017

In preparation for my upcoming keynote speeches in 2017, I spent a great deal of time this January researching the most prominent trends occurring, and burgeoning, in the Human Resources sector. As a direct outgrowth of this research, I thought it would be valuable to share the most likely continued trends and predictions in Human Resources for 2017. Here are the top five, in order of magnitude and strength: 1. Culture and Employee Engagement Will Continue to be the Top Priorities for Most Organizations The continued challenges with talent attraction and retention will keep Culture and Employee Engagement front and ...

7 Ways Technology Is Impacting Human Resources

Human Resources Technology

Oh, how technology has influenced the Human Resources function and its constituents! Cell phones, the internet, social media—these have all forever changed every aspect of life, from home to the workplace. Many things have become much easier with technology, but it has also been a game-changer that is forcing companies to rapidly evolve in ways that might make them uncomfortable. It is nearly impossible to predict what these changes will mean in the future, but it helps to understand the current trends. Here are 7 key ways technology is impacting Human Resources: 1. Performance Management HR Professionals have successfully harnessed ...

How To Deliver Bad News At Work

Bad News At Work

You may work at one of the most positive workplaces in the world, but invariably, there will be times when you must deliver bad news at work to a team or a colleague. We’ve all been there. Probably the most visceral example of this is when you have to lay someone off. Many of us have been the recipient. Just in November 2016 alone, more than 26,000 workers were terminated.1 Certainly, it is never easy to deliver bad news to a colleague. With that said, here are 3 useful tips for “softening the blow” to the colleague: 1. Put ...

7 Telltale Signs You Hired the Wrong Employee

Hired the Wrong Employee

According to a 2016 survey by CareerBuilder, more than half of American companies said a bad hiring decision had negatively impacted their business this year. Many company leaders cited associated challenges such as lost revenue, poor productivity, lower employee morale, and strained client relations. Furthermore, 27 percent said a single bad hire had cost them over $50,000.1 Needless to say, this is not only a critical mistake to building a world-class culture of employee engagement, but it also adversely affects revenue and profitability outcomes in a serious way. So here are the 7 most glaring signs that you hired ...

The Employee Engagement Checklist – The 6 Steps Employees Can Take On Their Own To Increase Their Employee Engagement

Employee engagement checklist

One of the single greatest mistakes organizations make when trying to increase their levels of employee engagement is forgetting to encourage their employees to accept some responsibility for increasing their own job engagement. Even if you hire the right employees, they still need to know the steps they can take to stay engaged at work in the long term. Many employees know the “to-dos” of engagement, but they often forget to implement them, or execute them consistently. So why not give them a checklist? Well, I created one for you, based on a key driver analysis of millions of survey ...