Blog Posts

Employee Disengagement Linked to Unethical Behavior

Employee Disengagement Linked to Unethical Behavior

I am certain many of you saw the Wells Fargo scandal in newspapers and on the news earlier this year. In short, the bank’s management and culture allowed and even rewarded Wells Fargo employees for opening millions of bogus accounts that customers never requested in order to generate fee income for the bank. Think about that. When you choose where you want to bank, you no doubt are looking for a financial steward you can trust. Upwards of 5,300 Wells Fargo employees knew about the scam. Moreover, the bank is now being investigated for unfairly firing those employees who did ...

7 Employee Engagement Takeaways From Our World Champion Chicago Cubs

The Cubs' Way

I have been a Cubs fan all of my life. Some of my fondest memories of Wrigley Field were shared with my step-grandfather Victor, who has long since passed away and never got a chance to see his Cubbies win a World Series. I brought him with me in spirit to Game 3 of the World Series this year. While at the game, I also teared up seeing the many father and son duos in attendance, in addition to the many octogenarians who had waited their entire lives for this moment in time. Is it a coincidence that there are ...

The 5 Employee Engagement Warning Signs

Employee Engagement Warning Signs

How confident are you that your employees are staying engaged? Here are five of the most common signs that employee engagement is waning: 1. Productivity suffers. Engaged employees are all about going the extra mile and putting in extra effort. Employees who are not engaged are all about doing the absolute minimum. How are you measuring employee productivity and its close parallel to employee engagement? 2. Higher absenteeism. Companies with less engagement have employees take more sick time. In fact, one study by HR Zone concluded that companies with the lowest level (bottom 10%) of engagement, experience 2.3 times ...

Working with Zombies: 3 Surefire Ways to Awaken the Working Dead

working dead

Several years ago, I got wrapped up in the TV Show AMC called “The Walking Dead.” For those of you who have not seen it, the show is about the world being taken over by zombies who savagely bite living people and transform them into fellow zombies. While doing keynote speeches at national and international conferences, I teach my audiences about the largest category of workers, which are people who are neither engaged or disengaged. Essentially, this inspired me to call these people “The Working Dead.” These employees: Are not likely to go the extra mile. Do not ...

The Top Three Reasons Employees Quit

reasons employees quit

You have seen it play out time and time again. Someone in the workplace says, “Hey, where is Mary today?” Someone else says, “Oh, she quit.” Or equally as common these days is when Mary just doesn’t show up for work one day. No notification, no resignation letter, and maybe no ID Badge turn in. The sad fact is that many of these resignations could be avoided by simply studying Exit Survey data and applying solutions to the top three reasons employees quit. While running my HR consulting firm from 1996-2012, we did a lot of research on ...

Saving a Life with a Blog

Meaningfulness and Purpose

Last week, I had a landmark letter show up in my mailbox. I regularly receive feedback, suggestions, and questions after my keynote presentations, or after people read my blog or newsletter. Never before had I received a letter like this one. I’ll paraphrase, but in short, it said:   Dear Mr. Sheridan: Your Mea Culpa: The Importance Of Learning From Failure blog came at a time when I needed it most. My last two suicide attempts could have easily ended my life. This time I was able to call a car service and get to the E.R. quickly. Again, ...

9 Lessons on Employee Engagement From Willy Wonka

Lessons on Employee Engagement From Willy Wonka

I was saddened to hear the news of Gene Wilder’s passing on August 29th, from complications of Alzheimer’s disease, a terrible illness that my Father has as well. Born on June 11, 1933, in Milwaukee as Jerome Silberman, Gene Wilder touched the hearts of millions as the character Willy Wonka, in Willy Wonka & the Chocolate Factory. Although the film was not a commercial success, it later gained a cult following and an Oscar Nomination for Best Score. Wilder also earned a Golden Globe award nomination. In Wilder’s memory, I’d like to highlight nine best practice lessons on employee engagement ...

Employee Engagement in España

employee engagement in Spain

I recently gave a keynote address in Brussels, Belgium and took some time off to visit the Basque Country in Northeastern Spain. It was there that I got to hike many miles of the famed Camino de Santiago, also known as “The Way of St. James.” Tens of thousands of people have trekked this pilgrimage path as a retreat for spiritual growth and as a method to re-engage in their life purpose. The journey ends at the beautiful shrine to St. James the Great in the Cathedral of Santiago de Compostela, in western Spain. I used the journey to ...

Mea Culpa: The Importance of Learning from Failure

learning from failure

Walt Disney was fired from his first job as a reporter in Kansas City. The reason they told him: “You lack imagination.” Oprah Winfrey was fired from her first job as a reporter in Philadelphia. The reason they gave her: “You tend to get too emotionally involved in your stories,” which of course is her signature. Steven Spielberg, one of the finest movie producers of all time, was rejected by the L.A. School of Cinematography, not once, but twice. All three of these people had the perseverance to overcome a situation when they failed, and they went on ...

Employee Engagement Saves Lives!

Employee Engagement Saves Lives

There are myriad positive outcomes that come with building a world-class culture of employee engagement, not the least of which are higher productivity, more ethical behavior, less turnover, and greater profitability. But I have a favorite outcome, which exists within the healthcare industry: better safety compliance. Sadly, each year hundreds of thousands of people are admitted to hospitals with moderate health conditions, only to leave later in a body bag. The culprit? The spread of infections in the hospital. The gravity of this situation first got my attention when I learned Americans are five times more likely to die of ...