Blog Posts

5 ways to work with the jerk in your office

workplace jerks

Hundreds of millions of workers worldwide dread going to work every day. But for those workers who have to work with a jerk or workplace bully, going to work is unbearable. All of these office jerks are Actively Disengaged employees whose behaviors contribute to their coworkers’ depression, anxiety, health problems, despair, and insomnia. The workplace negativity becomes even more palpable if the jerk is one’s manager or a member of Senior Management. Furthermore, the jerk’s toxic behavior becomes contagious, infecting many others who may begin mistreating others as well. In addition, the watercooler gossip mongering is equally infectious, resulting in ...

Managing Generational Differences and Culture at Work

Generational Differences

Ever sense generational friction in your workplace? You are not alone. This workplace tension is most common between Baby Boomers and Millennials. Luckily, there are a variety of things you can do to improve coworker comradery despite generational differences. Subtle changes can go a long way in improving your company culture and boosting employee retention. Here’s how. ...

The Thief of Workplace Productivity

workplace productivity

When asked about the single greatest detractor of workplace productivity, most employees, and especially managers, will incorrectly cite workplace meetings or meeting mismanagement. While it is certainly true that a great amount of productivity is lost to these things, the real answer is workplace interruptions, especially given the push to open-office floor plans. While this design trend was intended to facilitate more communication and collaboration, it no doubt carried an unintended downside. The lower cubicle walls, communal snack bars and break rooms, and removal of office doors bring heightened interruptions, as well as concerns over keeping information confidential. A study ...

Employee Disengagement Linked to Unethical Behavior

Employee Disengagement Linked to Unethical Behavior

I am certain many of you saw the Wells Fargo scandal in newspapers and on the news earlier this year. In short, the bank’s management and culture allowed and even rewarded Wells Fargo employees for opening millions of bogus accounts that customers never requested in order to generate fee income for the bank. Think about that. When you choose where you want to bank, you no doubt are looking for a financial steward you can trust. Upwards of 5,300 Wells Fargo employees knew about the scam. Moreover, the bank is now being investigated for unfairly firing those employees who did ...

A Broken Clock is Right Twice a Day: How to work with a coworker who always has to be right

How to work with a coworker who always has to be right

Ever worked with a coworker who consistently needed to be right? Even when shown clear evidence to the contrary, some people cannot admit when they’re wrong. Simply put, working with that type of person is not fun. Unfortunately, a stubborn attitude can create conflict in the workplace and threaten coworker comradery. Instead of letting yourself get pulled into an argument, try these 4 surefire strategies to successfully work with these know-it-alls: 1. Let them win. Rather than expending energy and time trying to convince them otherwise, redirect that energy toward a workplace issue or coworker that is far more important ...

Culture is Merriam-Webster’s Word of the Year – For Good Reason

culture

Largely due to its tracking of which words were looked up the most, Merriam-Webster announced “Culture” as its Word of the Year for 2014. Chosen at the end of each year, the word serves as a snapshot of what people have been thinking about and talking about for the past 12 months, and what will continue to be a hot topic in the coming year. (While “Culture” had one of the largest spikes in look-ups, the words “Celebrity Culture,” “Pop Culture,” “NFL Culture,” “Media Culture” and “Company Culture” also had big years.) And from what I’ve experienced consulting with ...

The 7 Deadly Sins of Customer Engagement

Customer Engagement

As an entrepreneur, I have always admired companies whose innovation creates wonderful industry disruption. Take Uber, for example, which has completely turned the taxi industry on its head. Despite their innovation and resourcefulness, entrepreneurial organizations can also fall victim to the 7 Deadly Sins of Customer Engagement, as did Uber with my recent experiences. UberX is the least expensive option for Uber transportation and the most popular, but there are other types of Uber vehicles too, such as luxury cars and large SUVs. As Uber rolls out other options, the app makes it easy to accidentally order a more expensive ...