Blog Posts

Employee Disengagement Linked to Unethical Behavior

Employee Disengagement Linked to Unethical Behavior

I am certain many of you saw the Wells Fargo scandal in newspapers and on the news earlier this year. In short, the bank’s management and culture allowed and even rewarded Wells Fargo employees for opening millions of bogus accounts that customers never requested in order to generate fee income for the bank. Think about that. When you choose where you want to bank, you no doubt are looking for a financial steward you can trust. Upwards of 5,300 Wells Fargo employees knew about the scam. Moreover, the bank is now being investigated for unfairly firing those employees who did ...

A Broken Clock is Right Twice a Day: How to work with a coworker who always has to be right

How to work with a coworker who always has to be right

Ever worked with a coworker who consistently needed to be right? Even when shown clear evidence to the contrary, some people cannot admit when they’re wrong. Simply put, working with that type of person is not fun. Unfortunately, a stubborn attitude can create conflict in the workplace and threaten coworker comradery. Instead of letting yourself get pulled into an argument, try these 4 surefire strategies to successfully work with these know-it-alls: 1. Let them win. Rather than expending energy and time trying to convince them otherwise, redirect that energy toward a workplace issue or coworker that is far more important ...

Culture is Merriam-Webster’s Word of the Year – For Good Reason

culture

Largely due to its tracking of which words were looked up the most, Merriam-Webster announced “Culture” as its Word of the Year for 2014. Chosen at the end of each year, the word serves as a snapshot of what people have been thinking about and talking about for the past 12 months, and what will continue to be a hot topic in the coming year. (While “Culture” had one of the largest spikes in look-ups, the words “Celebrity Culture,” “Pop Culture,” “NFL Culture,” “Media Culture” and “Company Culture” also had big years.) And from what I’ve experienced consulting with ...

The 7 Deadly Sins of Customer Engagement

Customer Engagement

As an entrepreneur, I have always admired companies whose innovation creates wonderful industry disruption. Take Uber, for example, which has completely turned the taxi industry on its head. Despite their innovation and resourcefulness, entrepreneurial organizations can also fall victim to the 7 Deadly Sins of Customer Engagement, as did Uber with my recent experiences. UberX is the least expensive option for Uber transportation and the most popular, but there are other types of Uber vehicles too, such as luxury cars and large SUVs. As Uber rolls out other options, the app makes it easy to accidentally order a more expensive ...