Blog Posts

The Sweet Gift Of Employee Engagement And Strategic Brand Promotion

sugarhouse casino

On the heels of conducting a motivational keynote speech for a client in Las Vegas, one of the key executives sent me the most unique post-event thank you gift. The gift so resonated with me since it leveraged three of the most impactful drivers of both employee engagement and brand promotion and recognition. First, I’ll share the gift with you and then I’ll highlight the drivers it leveraged, such that you and your team can use them to make a difference for your employees and customers. The gift was from Wendy Hamilton, the General Manager of SugarHouse Casino in Philadelphia, ...

A Lesson On Employee Engagement From Thomas Edison’s Mother: Never Let Them Put You Down!

One day, as a small child, Thomas Edison came home from school and gave a paper to his mother. He said to her, “Mom, my teacher gave this paper to me and told me only you are to read it. What does it say?” Her eyes welled with tears as she read the letter out loud to her child. “Your son is a genius. This school is too small for him and doesn’t have good enough teachers to train him. Please teach him yourself.” Many years after Edison’s mother had died, he became one of the greatest inventors ...

Lessons On Engagement From My Native American Sister And Iraq War Veteran

Native American Sister

Last weekend I went home to the Native American Indian Reservation in northern Wisconsin on which I was raised. I always find it so grounding to go home to the “Res” as it is known to the locals. It was especially grounding this trip because I got to spend two and a half peaceful hours with my Chippewa little sister, Melissa Doud, on her new pontoon boat. Although I am not Native American, and not her blood brother, we share kindred spirits and souls, and much family and Native American history, not the least of which was dancing in the ...

Recognizing Millennials

Recognizing Millennials

Millennials are a unique generation in the workforce for a variety of reasons, including their plans for staying with their current employer. Unlike other generations, Millennials aren’t afraid to pick up and leave a company if a better offer comes along. This new approach to career development has many managers scrambling to retain Millennials, but most don’t do the single easiest and most effective thing to engage these workers and entice them to stick around for the long haul. In just two minutes, this video shows you how to be a better boss for Millennials. ...

The #1 Driver of Employee Engagement: Recognition

Scientifically proven through Key Driver Analyses done by multiple employee research organizations, nothing beats recognizing employees for their hard work.  In partnership with the ATD, this video reveals: The single greatest mistake organizations make vis-à-vis Recognition. The three-step recipe for making Recognition efforts most impactful. The importance of establishing a peer-to-peer Recognition platform ...

6 Easy Ways to Engage Salespeople

Engage Salespeople

Last week I conducted a Leadership Development workshop for a large Fortune 500 company on the East Coast. The workshop centered on the very hot topic of how to successfully engage a sales force and reap the benefits of that engagement. The sales managers and salespeople attending the event left on a real high, fully ready to take their game to a whole new level. The data and tips related to salespeople engagement are especially important given that: - Salespeople are more engaged than non-salespeople (23% fully engaged versus 13% for non-salespeople). Yet, salespeople are much more likely to be ...

The Perils of Disengagement

employee disengagement

In partnership with the Association for Training & Development, this video explores just how damaging it can be to tolerate Actively Disengaged employees on your team. I should know. My former account stole $110,000 from my company over the years. But even worse, she sabotaged a deal I teed up to sell the company. (The potential buyer was an auditing firm and she was scared the transaction would unearth her secret, so she stopped at nothing to avoid being caught.) This shows how employees who don’t have the company’s best interest at heart cannot be tolerated. You must learn ...

Employee Engagement: The Dividends

employee engagement dividends

This video illuminates the myriad dividends that come with building a culture of world-class employee engagement, not the least of which are great talent attraction, retention, creativity, innovation, productivity, customer service, and ethical behavior.  Is your organization reaping all of these benefits?  Find out. ...

Video Blog: Employee Engagement – The Disengaged Employee

Disengaged employees

This video explores the third category of employee engagement, that being the Actively Disengaged. Thirteen percent of the workforce is Actively Disengaged. Is there a successful solution to transform these workplace terrorists into productive and Actively Engaged members of your team? Find out. ...

Video Blog: Employee Engagement – Different Types of Engagement

Employee Engagement - Different Types of Engagement

Welcome to the second of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement. This video unveils how many working people fall into two categories of engagement, that being Actively Engaged, and Neither Engaged Nor Disengaged. It also clearly defines these two buckets of engagement and discusses the Key Driver Analysis that was conducted to determine the most impactful drivers of employee engagement, which will take your organization to the next level. ...

The Best Bosses Say These 9 Things

best bosses

Employee engagement is always greatly heightened by excellent communication. That’s why the most tremendous bosses use these 9 statements on a regular, and in some cases, daily basis. Start using these phrases regularly and watch your success as a manager take flight: 1. “Thank you.” As discovered when we did the key driver statistical research for my New York Times Best Seller, recognition is the number one driver of employee engagement. Furthermore, Millennials crave feedback and recognition. Make sure your recognition efforts are both consistent and meaningful. Your team members will really appreciate it. 2. “Regarding your career development, ...

The Employee Engagement Checklist – The 6 Steps Employees Can Take On Their Own To Increase Their Employee Engagement

Employee engagement checklist

One of the single greatest mistakes organizations make when trying to increase their levels of employee engagement is forgetting to encourage their employees to accept some responsibility for increasing their own job engagement. Even if you hire the right employees, they still need to know the steps they can take to stay engaged at work in the long term. Many employees know the “to-dos” of engagement, but they often forget to implement them, or execute them consistently. So why not give them a checklist? Well, I created one for you, based on a key driver analysis of millions of survey ...

The Employee Engagement Checklist: The 6 Steps Employees Can Take On Their Own To Increase Their Employee Engagement

Many employees know the “to-dos” of engagement, but they often forget to implement them, or execute them consistently. Share the following checklist with your employees to empower them to take ownership of their engagement. DOWNLOAD NOW ...

7 Employee Engagement Takeaways From Our World Champion Chicago Cubs

The Cubs' Way

I have been a Cubs fan all of my life. Some of my fondest memories of Wrigley Field were shared with my step-grandfather Victor, who has long since passed away and never got a chance to see his Cubbies win a World Series. I brought him with me in spirit to Game 3 of the World Series this year. While at the game, I also teared up seeing the many father and son duos in attendance, in addition to the many octogenarians who had waited their entire lives for this moment in time. Is it a coincidence that there are ...

The 5 Employee Engagement Warning Signs

Employee Engagement Warning Signs

How confident are you that your employees are staying engaged? Here are five of the most common signs that employee engagement is waning: 1. Productivity suffers. Engaged employees are all about going the extra mile and putting in extra effort. Employees who are not engaged are all about doing the absolute minimum. How are you measuring employee productivity and its close parallel to employee engagement? 2. Higher absenteeism. Companies with less engagement have employees take more sick time. In fact, one study by HR Zone concluded that companies with the lowest level (bottom 10%) of engagement, experience 2.3 times ...

9 Lessons on Employee Engagement From Willy Wonka

Lessons on Employee Engagement From Willy Wonka

I was saddened to hear the news of Gene Wilder’s passing on August 29th, from complications of Alzheimer’s disease, a terrible illness that my Father has as well. Born on June 11, 1933, in Milwaukee as Jerome Silberman, Gene Wilder touched the hearts of millions as the character Willy Wonka, in Willy Wonka & the Chocolate Factory. Although the film was not a commercial success, it later gained a cult following and an Oscar Nomination for Best Score. Wilder also earned a Golden Globe award nomination. In Wilder’s memory, I’d like to highlight nine best practice lessons on employee engagement ...

Employee Engagement in España

employee engagement in Spain

I recently gave a keynote address in Brussels, Belgium and took some time off to visit the Basque Country in Northeastern Spain. It was there that I got to hike many miles of the famed Camino de Santiago, also known as “The Way of St. James.” Tens of thousands of people have trekked this pilgrimage path as a retreat for spiritual growth and as a method to re-engage in their life purpose. The journey ends at the beautiful shrine to St. James the Great in the Cathedral of Santiago de Compostela, in western Spain. I used the journey to ...

Employee Engagement Saves Lives!

Employee Engagement Saves Lives

There are myriad positive outcomes that come with building a world-class culture of employee engagement, not the least of which are higher productivity, more ethical behavior, less turnover, and greater profitability. But I have a favorite outcome, which exists within the healthcare industry: better safety compliance. Sadly, each year hundreds of thousands of people are admitted to hospitals with moderate health conditions, only to leave later in a body bag. The culprit? The spread of infections in the hospital. The gravity of this situation first got my attention when I learned Americans are five times more likely to die of ...

Benefits, Take the Wheel! Six Ways Your Benefits Can Drive Employee Engagement (and Retention)

employee benefits communication

Ever feel like your company is in a high-speed chase towards the elusive goal of employee engagement? Take a wrong turn and your competitors will beat you (and lure your top talent away). Go too slow and your employees will be bored, unhappy, and unproductive at work. So what’s a savvy benefits pro to do? Turns out, putting the pedal to the metal on your benefits communication strategy can help keep employees engaged and happy at work so they stick around longer. I recently presented another well-attended webinar for SHRM, sponsored by Jellyvision, called Benefits, Take the Wheel! Six Ways Your ...

Mile High Employee Engagement

As an author, there is nothing more rewarding than seeing someone reading your book. The first time I witnessed this was on an airplane, when the woman sitting next to me pulled my book, Building a Magnetic Culture, out of her bag and started reading it. Needless to say, I smiled widely. I then asked her, “How do you like that book?” Thankfully she said, “I love it. It’s full of neat and new ideas that we are implementing at our company to build and foster employee engagement.” She then asked me if I had read it and ...

Three Myths About Employee Engagement

employee engagement myths

At many of the conferences where I am a keynote speaker, I have encountered several large myths and inaccuracies purported and communicated about Employee Engagement. It is sad to me that managers and executives may be taking errant action plan steps based upon these inaccuracies and mistruths. Hence, the purpose of this blog is to correct these myths and share the truth.   Myth #1: 70% of Workers are Disengaged. Not true. For some reason, over the last year numerous articles are citing that 70% of workers are disengaged, according to Gallup, which is wholly inaccurate. The origin of this ...

The Language of Employee Engagement – Part 2

There are myriad definitions of “employee engagement.” Invariably, most of my keynote presentations and workshops begin with an exploration of the “correct” definition. But the reality is that there isn’t a single correct definition. Engagement encompasses a lot of attributes and characteristics. Therefore, I thought it would be interesting to reach out to all of my LinkedIn groups and ask for the most common one-word descriptions of employee engagement. Here are the results of the most frequently cited words, in alphabetical order: A-player Caring Committed Creative Curious Customer-centric Ethical Energetic Fun Giving Honest Innovative Inspiring Learner Long-term Loyal Mentor ...

The Language of Employee Engagement

language of employee engagement

Stanford professor Bernard Roth says purging two phrases from your vocabulary can make you more successful in work and life. Roth, who is also the Academic Director for Stanford’s Hasso Plattner School of Design, recently released a new book called The Achievement Habit, in which he suggests that a couple of linguistic changes can help you achieve greater success. His suggestions and exercises are in direct parallel with the positive philosophies that are most effective when building employee engagement. Two of the easiest vocabulary changes are as follows: 1. Replace “but” with “and” You might say, “I want to go ...

What Employee Engagement Means to Recruiters & The Staffing Industry

Recruitment

Hundreds of millions of dollars are spent with recruiters and staffing firms each year by companies trying to attract top talent to empty positions. The obvious hope on the companies’ part is that the recruiters will find the perfect person for the position and that the new hire remains fully engaged in the years to come. A natural question posed by the people holding the purse strings for recruiting is: Are we getting our money’s worth? I was invited to do a keynote presentation at the 25th Annual Staffing Industry Analysts Executive Forum later this month to answer that exact ...

Why Culture Still Eats Strategy for Breakfast (and maybe lunch as well)

Culture Eats Strategy for Breakfast

Peter Drucker nailed it years ago when he spoke those famous words. In the last year, there were two thorough studies released showing employee engagement and culture topping the list as the number one challenge for organizations worldwide, one by the Society for Human Resource Management and the other by Deloitte. An overwhelming 87% of respondents believe engagement and culture were “important,” with 50% declaring the problem as “very important.” Furthermore, the “very important” responses doubled from two years prior. Fully two-thirds of the HR respondents said they are currently updating their engagement and retention strategies, for good reason....