Blog Posts

Virtual Leadership

How To Transform A Manager Who Is Still Opposed To Virtual Work.   Even with the massive workplace changes due to the Coronavirus pandemic, do you still have “old school” Senior Leaders who refuse to allow people to work from home (WFH) or acknowledge that it’s a viable option for running a business?  If so, is there a way to coach them to “see the light?”  Maybe, or maybe not.  But here’s your best shot for winning them over.   As mentioned frequently in the press, the clear evidence about the benefits of telecommuting is very compelling.  Step ...

God Bless You -Do You Know The Origin Of This Phrase?

Given the current Covid – 19 Pandemic, there is heck of a lot more sneezing going on.  As a result, there are many more “God Bless You” prayers/blessings being said.   The origin of this phrase is more than a bit fascinating.   The Black Death (also known as the Pestilence, the Great Mortality, Bubonic Plaque, or The Plague) was the deadliest pandemic recorded in human history.   One of the symptoms of the plague was coughing and sneezing, and it is believed that Pope Gregory I (Gregory the Great) suggested saying “God bless you” after a person sneezed in hopes that ...

Employee Engagement Has Plummeted

Here Are The Three Main Reasons Why.   Covid-19 has forced most organizations to adapt to changing work environments, while trying to sustain healthy levels of employee engagement.  It has not been easy.   In early May of this year, Gallup reported that employee engagement had reached an all-time high (38%).  Yet only a month later, Gallup reported that employee engagement recorded the most significant drop since they began measuring the metric in 2000, plummeting to only 31% of employees being engaged.   Gallup defines “Engaged Workers” as those that are highly involved in, passionate about, and committed ...

Zoom Calls Gone Wrong

The 13 Great Tips For Zoom Etiquette   My, my, my, how our work world has changed.   Who would have thunk it?   The COVID-19 pandemic has thrown all of us into one Zoom meeting after another.  So much so that it has created a whole new work phrase:  Zoom Fatigue.  I am sure that many of you have experienced it,  as well as seen many examples of Zoom calls gone wrong.   As such, I thought it would be helpful to research and offer some proven tips for Zoom Etiquette and making your Zoom calls a ...

The 7 Proven Actions Of Great Customer Service Recovery

In any business, things do not always go according to plan.  Mistakes are made and customers get upset.  While this is a business reality, it is how the mistakes are handled that can turn dissatisfied customers into extremely enthusiastic promoters of your brand.        1. Apologize. Immediately acknowledge and accept full responsibility for the error.  Saying something like the following works best to get your customer relationship on the road to recovery: “Thank you so much for letting us know about this mistake.  We are so sorry we made the error and will immediately ...

There Is Always A Workaround: The Importance Of Improvisation

  When the regular audience was stranded at home due the pandemic, the UceLI Quartet improvised, playing Puccini’s ‘I Crisantemi (Chrysanthemums) to 2,292 plants in Barcelona, Spain.     When baseball fans around the world were stranded at home, their baseball teams improvised, filling their stadiums with cardboard cutouts of their fans. World-class organizations around the globe have also improvised as it relates to the whole new world of remote hiring.   Yes, virtual hiring is becoming increasingly popular largely due to safety concerns and the need to social distance.  Many, many, organizations have discovered that hiring, onboarding, ...

Why Your Learning Programs Need To Embrace Diversity & Inclusion

The lessons learned about A Culture Of Learning from when I was kidnapped as a child and brought to an American Indian Reservation. The famous dictionary producer Mirriam-Webster once named “Culture” as “The Word of the Year.”  I am sure that most experts on Employee Engagement were not surprised by Merriam-Webster’s choice.  Indeed, legendary management expert Peter Drucker was one of the first to get it right years ago when he coined the phrase “Culture Eats Strategy for Breakfast.”  While Drucker first said this decades ago, the words still ring very true in today’s workplace landscape, especially ...

We’re All In This Together

I am extremely proud to say that my old company, HR Solutions, Inc., was the first research firm to prove there is a near-perfect correlation between employee engagement and diversity & inclusion.  Thus, the meaningful outcome of this research study was that if you do have a keen interest in world-class employee engagement, you better care about diversity & inclusion.  (If any of you would like a copy of this research study, please email me at kevin@kevinsheridanllc.com) I am also excited to announce that I have seen a noticeable uptick in the number of companies that are ...

Good News and Feedback Survey

Over the course of the last few years I have written and posted almost 150 blogs.  I have invested a lot of time and effort into continually improving both my website and blog, and am therefore very proud to announce that I was recently featured on Feedspot’s “Top 100 Corporate Blogs, Websites & Influencers in 2020” (https://blog.feedspot.com/corporate_blogs/).  It feels rewarding to be recognized as #41 in the world, especially since the list is dominated by major corporations and their corporate blogs.   I am very happy to have received this honor, yet I also realize there ...

We Live In A World Where Reality TV Is Fake, But Fake News Is Real

8 Proven Ways to Spot Fake News Do you have your B.S. Radar turned on?   In today’s digital and multi-media age, the ability of identifying “fake news” and false information could never be more important.  Underscoring the importance of this skill is social media’s effect on accelerating the spread of false information.  Thus, the need to teach people how to identify and refute the fake information has become a new and burgeoning workplace trend.    It’s not that all of the people spreading the misinformation are liars.  In fact, many of the culprits ...

Bridging The Gap

Like the pandemic was not enough for us to deal with?  For real?  Then the killings and the protests occurred. Having grown up as one of the few white people on an American Indian Reservation, I have an acute sensitivity to issues of diversity, inclusion, and race.  My sensitivity was and is especially profound since I was beaten up every day at the Tribal School I attended simply because of the color of my skin. It is a very real loss to society and individual dignity when people are prohibited from reaching their full human potential ...

Why Not Leverage Kevin Sheridan’s Over 71,000 Contacts In His Newsletter?

  Kevin Sheridan regularly sends out his newsletter to over 71,000 people in his database.  These people hold prestigious and powerful positions, including: CEO, COO, Chief Human Resource Officer, Human Resources Director, Employee Relations Director, Organizational Development Consultant, Talent Management Manager, Manager, Supervisor, Associate, and more.  Furthermore, Kevin Sheridan's content is regularly streamed on the following popular media outlets depicted above. The newsletter’s average open rate is at a relatively high 16.9%.  The previous people that have advertised in the newsletter have experienced an average ROI of over 500%. Email info@kevinsheridanllc.com for more information as well as sample ...

If you could choose to live 10 other people’s lives (living or deceased), who would they be?

I recently had an interesting exchange with my good friend and business partner, Don MacPherson of 12 Geniuses asking him if he could live 10 people’s lives (living or deceased) who would they be?  I also shared with him my top ten: Jesus Paul McCartney Mahatma Gandhi Madonna  Vince Lombardi Winston Churchill Mother Teresa Nelson Mandela  Pope John Paul  Reinhold Messner Like me, Don is a Big Brother. In fact, he and his Little Brother Shakeel were matched in 2003 and are still friends today.  The photo above was taken the very first day they met.  Call ...

Seizing The Opportunity To Manage Your Work And Life

I abhor victimhood.   Sadly, far too many people embrace it, both in their workplace and the way they live their lives. Two Sundays ago, I saw Reese Witherspoon interviewed on CBS News Sunday Morning and was so impressed with her approach to work and life: “I am my own lottery ticket.”  Wow.   Reese’s quote and choice really resonated with me and was/is especially impressive given the fact that Reese was sexually assaulted by a movie director when she was 16 years old. Let’s look at how this relates to the two top statistical drivers of Employee ...

“Never let a good crisis go to waste.”  – Sir Winston Churchill

“Never let a good crisis go to waste.”   - Sir Winston Churchill Coronavirus. Pandemic. Social distancing. Flatten the curve. Do I shower today?  Unprecedented times. Work from home (WFH). Remote workers. Virtual work.  Who would have thought these words would be so frequently used by our worldwide lexicon? Here is some great advice on helping your virtual employees to adjust to remote work – Read more: https://kevinsheridanllc.com/2020/03/helping-your-virtual-employees-adjust-to-remote-work/ I sincerely hope that you and yours are safe, happy, and healthy, Kevin   Good Reads/Views 12 Geniuses Podcast: Entrepreneurial expert Gino Wickman joins 12 Geniuses to ...

Working Together to Create a Strategic Virtual Work Plan

Our working lives have experienced remarkable change in the past month.  Many careers like yours have been forced to move home and online, with Zoom and Hangouts becoming the new normal. In this new normal, many organizations and leaders are realizing that it’s more powerful and efficient to have a remote work model.  In fact, the metrics are there to prove it. You may ask yourself why didn’t we make the change to a remote work model sooner?  The answer is because it’s easier and more comfortable to keep doing what you’re already doing. Now it’s a ...

Helping Your Virtual Employees Adjust to Remote Work

The Coronavirus has forced hundreds of millions of people worldwide into working remotely.  The Coronavirus has also forced millions of Managers into the role of Virtual Manager, wrestling with how to manage, motivate, and engage their new virtual workforce.  Thus, so many employees and Managers are struggling with this sudden virtual workplace.  Being the author of The Virtual Manager and best-seller Building a Magnetic Culture, in addition to being the CEO of a partial remote workforce company, I can help train your employees and Managers on the related best practices.  Feel free to email me if ...

Have A Manager Who Is Opposed To Virtual Work In Spite Of The Coronavirus Pandemic?

Do you have “old school” Senior Leaders who still refuse to allow people to work from home (WFH) in spite of the current Coronavirus Pandemic?  Believe it or not, many people still do. If so, is there a way to coach them to “see the light?”  Maybe, or maybe not.  But here’s your best shot for winning them over. As mentioned frequently in the recent press, the clear evidence about the health benefits of telecommuting is very compelling.  Step 1 is to educate these managers on the serious health risks of not doing so.  Dangerous ...

How a Leonardo da Vinci etching turned into a Rembrandt.

Decades ago, my Father placed a bid at a charity auction for a piece of artwork.  He was told that this particular etching was created by Leonardo da Vinci.  He won the bid and brought the artwork home.  In his typical colorful fashion, he hung the da Vinci in his bathroom, where it resided until my Dad’s passing. Upon becoming the new owner of this etching, I carefully looked for proof that it was indeed a real da Vinci piece of artwork.  This authentication was especially important because, sadly, my Dad had a history of being ...

Three Myths About Employee Engagement

At many of the conferences where I am a keynote speaker, I have encountered several large myths and inaccuracies purported and communicated about Employee Engagement.  It is sad to me that managers and executives may be taking errant action plan steps based upon these inaccuracies and mistruths. Hence, the purpose of this blog is to correct these myths and share the truth.   Myth #1:  65% of Workers are Disengaged. Not true. For some reason, over the last year numerous articles are citing that 65% of workers are disengaged, according to Gallup, which is wholly inaccurate.  The origin ...

The Four Key Characteristics Of Successful Public Speakers

On the heels of delivering many of my Keynote Speeches, I am often asked what traits make a public speaker successful, which is what inspired this blog. After extensive research and pondering my 12 years of keynote speaking experiences, here are the four top traits of the most successful public speakers:   1. They exude confidence. No one wants to see a nervous and emotionally anxious speaker at the front of the room.  Great speakers exhibit a fully confident demeanor and know their topics thoroughly.  This confidence is infectious and translates into the audience fully trusting and believing ...

Luck is Largely Misunderstood.

Oftentimes when seeing some type of positive outcome, people tell someone “You are so lucky,” when in fact the outcome had nothing to do with luck.  I’ll be honest.  When someone says it to me, it really bugs me, especially since most of the things I have accomplished in my life were earned through hard work, perseverance, perspiration, drive, and passion.  None of my achievements and successes were “given” to me through luck.  Leading with generosity is another great way to source “luck.”  In other words, giving something to someone else and not expecting anything ...

The 5 Most Effective & Tactical Solutions To Recruitment Marketing

So many organizations are searching for new and more effective means of recruitment marketing.  Well, over the last two months we researched this topic, and definitively identified the five most proven strategies of doing so. Recruit via social media. Give social media’s high utilization, why not use it to source your job candidates?  When we interviewed the most successful recruiters, they uniformly confirmed that social media platforms are an indispensable means of sourcing great job candidates.  Many of them also cited the best practice of using short videos of current employees giving testimonials about the company culture ...

The 6 Secrets To Delivering A Successful Sales Pitch

You arrive at a big prospective customer’s office and are escorted to their largest conference room. So where and how do you begin your sales pitch? Follow the six tactical tips below and you will more than likely land the client as your newest customer:   1. Recognize that it is not about you. It is about them. So many salespeople make the mistake of starting their sales pitch with a background on themselves and their company. A big mistake. The potential customer immediately sees this veiled narcissism and concludes that you cared little about their preferences, needs, and ...

Giving Thanks And Paying It Forward: Powerful Tools Of Employee Engagement.

After one of my recent Keynote Speeches in Boston, one attendee came up to me and put her hand on my arm, looked me in the eyes, and said: “I had to come up and thank you.  I saw you speak here last year and you changed my life.  Truly.  Based on your advice about the importance of having pride and passion in one’s work, I changed my job.  I am now passionate about what I do and prideful about where I work.  I left a terrible marriage.  I started working out daily....