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Employee Retention A quarter of employees worldwide plan to quit their jobs post-COVID1. Employee burnout and anxiety have been major reasons for employee turnover.  Millennials and working parents are the populations most likely to leave their jobs post-COVID.   Employee Engagement The Four Most Effective Ways To Increase Employee Engagement: Offer consistent and ongoing recognition and praise. Ensure that your Managers are having regular and frequent dialogues with the direct reports about career development. Teach your managers to treat their employees as Human Beings, as opposed to cogs on the wheel of productivity. Offer new and improved health ...

Why The Return To The Offices Stresses Out Many Workers

The good news and the bad news, for the indecisive about returning to the office, is that we are in an incredibly unique moment in time. After many months of being asked to work remotely, your organization is now asking you to come back to the office. Should you go? “The decision is really stressing me out,” says Tom Miller, a Sales Representative for a Manufacturing firm in Chicago.  He reports that this decision is all his coworkers are talking about. “What is it going to be like?” “What are we going to do?” The decision ...

Interested In Becoming An Author? I can help you.

When I first became an author “accidentally”, I never anticipated how it could change my life forever.  I never dreamed that I would be the Author of two successful Management Books, one of which would make SIX of the Top Ten Best-Seller Lists, including The New York Times, Wall Street Journal, and USA Today. So if you have aspirations of successfully writing and publishing a book and/or a desire to have your book become a Best Seller, let me help. Where to begin. What you will find is that there are tens of thousands of would-be authors who say they ...

Doing Nothing Can Actually Make You More Productive. What?!

Yes, that is right: One secret to boost your productivity is finding time to do nothing. We’ve all spent over a year now trying to squeeze out effort in every second of our workday. Thus, it seems simply counter-intuitive that peering out the window, daydreaming, or closing your eyes, would actually boost one’s productivity. But according to recent neuroscience research, it does. The scientific reason for this is that the brain uses those free moments for important “clean up” work. However, during the pandemic, the lines between home and work have become blurred, making it much more difficult to ...

Junior Staff Of Professional Service Firms Are Resigning In Great Numbers*

Employee burnout has never been worse. As I have highlighted in the many Podcasts I have led this year, both the Covid-19 Pandemic and increased workloads have triggered a significant rise in mental health problems for all employees, especially with the shift to solitary remote working.  But the rise in mental health problems has been the most dramatic for junior professional service workers. Junior lawyers and consultants are warning that they are suffering burnout after working longer hours in isolation, highlighting fears of an exodus from some of the biggest global management consulting, financial, and law firms. This ...

How To Interpret The Nonverbal Cues Of Your Boss And Coworkers While Working from Home

We were once adept at reading the nonverbal cues of our boss and coworkers in a physical office space.  Upon receiving an email which was confusing, we could simply swivel our chairs or walk down the hall and ask the sender for clarification.  When seeing a downcast look or slumped shoulders, we immediately and accurately concluded that our boss was disappointed, or a coworker stressed out.  Moreover, we had all day to figure it out and got hints as we walked to the office watercooler. Now our work interactions are confined to a screen, via Zoom, ...

Reconnecting With Your Work BFF

Eight Useful Tips For Staying Close And Connected With Your BFF At Work For six years, Ron Smith and Julianne Reynolds saw each other every workday.  They consistently high-fived each other in the hallways.  They regularly shouted to one another from their offices at the bank where they worked in Chicago, Illinois.  They shared lunch, exercise routines, and even shared books they had read. Then suddenly, when the Pandemic hit in March of last year, they went home. Ron even said “Getting to see Julianne was a special part of my workday.  Now that we ...

How The COVID-19 Shutdown Is Overwhelming The World’s Workers With Stress/Anxiety

Quite simply, since the beginning of the pandemic, the workplace has become incredibly intense, forcing many workers to “be close to a nervous breakdown,” in the words of one employee I recently interviewed: Limited sleep. A loss of appetite. Unable to take time off. Increased workloads and strict deadlines. Being told to “do more with less.” Threatened that they are “replaceable.” Limited or no performance feedback. Social distancing. Masking. No face-to-face interaction, other than Zoom calls. Unshakable stress. Tears. Increased consumption of alcohol and drugs. Utter exhaustion. Burnout Since its beginning, the pandemic has devastated workers’ emotions, ...

The Virtual Manager

Cutting-Edge Solutions to Hiring, Managing, Motivating, and Engaging Remote Employees 95.3% of participants would recommend this keynote to a colleague. (Statistics provided by SHRM.) The Covid-19 pandemic has left a lasting impact on the way, and where, employees work.  Long gone are the days where office life and the workplace were synonymous.  The resulting shutdown has forced millions of employees to work remotely, thereby affording them with some new advantages, not the least of which are:  no commutes, flexible scheduling, more family time, etc.  Many employees will grow accustomed to this new work world.  Others will find ...

Bad Advice Still Being Given To New Job Seekers

Whether you are a 55-year-old Marketing Professional looking for a job for the first time in years, or a 21-year-old college senior searching for their first full-time job, you might suspect that some of the advice you are getting from others is not good.  The truth is your realization of this suspicion is probably correct. Even before the Covid-19 Pandemic, the job market landscape had changed considerably.  Advice that was once relevant as recently as 7 years ago, no longer applies to the current job-search world. Here are the 6 core job search tips one should be wary ...

How To Hire For Leadership.

Leadership has been and will always be a desirable trait.  Companies with great leadership on all levels consistently outperform competitors.  Companies that take the initiative to hire and develop these leaders see1: – 114% Higher Sales – 71% Higher Customer Satisfaction – 42% Better Operational Efficiency – 48% More Product/Work Quality – 300% Additional Business Referrals – 233% Extra Cross-Selling – 36% Higher Productivity – 90% Lower Absenteeism – 49% Reduced Overtime Work/Pay – 105% Less Grievances – 11% Lower Downtime – 90% Less Rework – 60% Fewer Workplace Accidents – 77% Lower Turnover   These statistics show that hiring ...

The Importance of Adaptability In Your Next Hire. 

A recent LinkedIn study focusing on key hiring traits found that 74% of talent professionals agree adaptability is a crucial trait in a hire and “very important to the future of recruiting”1.  This makes sense as adaptability allows employees to adapt to new technology, assume multiple roles in a startup/small business, and overcome unforeseen challenges. Technology continues to develop at an ever-increasing rate, and many believe we are on the cusp of the next great leap: AI2.  To correctly implement new technology a company must adapt, and to do this they need adaptable employees. Small businesses and startups not ...

Tens Of Millions Of People Are Feeling The Strain Of Remote Work And The 7 Proven Best Practices Of How To Manage It

At this time, countless employees worldwide are simply exhausted, and unfortunately many employers refuse to reduce the workload and/or offer more support. A close friend of mine Jim is a perfect example.  On the one hand, Jim feels thankful that he is in good health and allowed to work from home.  On the other hand, almost 10 months into the pandemic, Jim is physically exhausted, stressed, and mentally depressed.  This whole new virtual work world has completely changed the consistency of his pre-pandemic office work at Corporate. For him, work seems non-stop. His children can’t go ...

How Did Your Thanksgiving Turkey Get To Your Plate?

Thanksgiving is a very American holiday.  You sit with your family, watch football, and eat turkey.  When you were digging in on your plate of poultry this year, you might have wondered “how did my turkey get here?”  This question is more complicated than meets the eye. First, the bird obviously lived on a farm.  The US has a turkey population of 100 million birds, and surprisingly, seventy-seven million of these come from Minnesota and North Carolina.  In preparation for Thanksgiving sales, your turkey was taken to be processed and packaged.  The North Carolina company Butterball ...

Working From Home: The Feelings Vary From Best To Worst

  Since working from home (WFH) has become more permanent for many employees, we thought we would share the results of a Wall Street Journal survey asking people for the best and worst parts of working from home.     THE BEST                                                                                       THE WORST Not having to commute to/from an office:  100%              ...

The 10 Tips To Engage Employees & Eliminate Burnout As The Economy Reopens

The Coronavirus pandemic has created new and unforeseen hurdles in an economy that was already facing slow growth and less innovation. Mental, physical, and emotional health have been severely altered due to the Pandemic. Physical workspaces were all not accessible, and employees had to adjust to these new ways of work. Now that the economy is reopening, employers face the challenge of engaging their employees, constricted by the limitations of this new world. Workplaces will still be closed, but the economy will be open. This new reality, combined with the emerging work from home/anywhere trend, makes virtual management an integral ...

Visit Us On Social Media.

Our social media channels include LinkedIn, Instagram, Twitter, Facebook, newsletters, and YouTube. Kevin Sheridan’s LinkedIn page, @KevinSheridan1, is a great way to network with highly qualified HR professionals.  You can also visit his LinkedIn group @The Virtual Manager/Virtual Worker Group which focuses on the best practices as it relates to effectively managing virtual employees, as well as the best practices of working remotely. You can visit us on Instagram @Kevinsheridanllc, Twitter @KevinSheridan12, and  Facebook @Kevin Sheridan to view posts of links to blogs and newsletters, along with other resources. For a good read, sign up for our newsletter which ...

Unemployment Rates Fall. What Does That Mean?

Shutdowns will inevitably cause job loss and with the lockdown of almost all the country earlier this year, tracking unemployment rates is more important than ever.  This begs the question;  how do you quantify unemployment? There are two common ways to track unemployment, U-3, and U-6.  U-3’s technical definition according to the US government is, “Total unemployed, as a percent of the civilian labor force” and is the “official unemployment rate.”  Due to its official status, you will most likely see U-3 in the news or a quick google search about unemployment.  U-6 is U-3’s counterpart.  U-6 ...

Virtual Leadership

How To Transform A Manager Who Is Still Opposed To Virtual Work.   Even with the massive workplace changes due to the Coronavirus pandemic, do you still have “old school” Senior Leaders who refuse to allow people to work from home (WFH) or acknowledge that it’s a viable option for running a business?  If so, is there a way to coach them to “see the light?”  Maybe, or maybe not.  But here’s your best shot for winning them over.   As mentioned frequently in the press, the clear evidence about the benefits of telecommuting is very compelling.  Step ...

God Bless You -Do You Know The Origin Of This Phrase?

Given the current Covid – 19 Pandemic, there is heck of a lot more sneezing going on.  As a result, there are many more “God Bless You” prayers/blessings being said.   The origin of this phrase is more than a bit fascinating.   The Black Death (also known as the Pestilence, the Great Mortality, Bubonic Plaque, or The Plague) was the deadliest pandemic recorded in human history.   One of the symptoms of the plague was coughing and sneezing, and it is believed that Pope Gregory I (Gregory the Great) suggested saying “God bless you” after a person sneezed in hopes that ...

Employee Engagement Has Plummeted

Here Are The Three Main Reasons Why.   Covid-19 has forced most organizations to adapt to changing work environments, while trying to sustain healthy levels of employee engagement.  It has not been easy.   In early May of this year, Gallup reported that employee engagement had reached an all-time high (38%).  Yet only a month later, Gallup reported that employee engagement recorded the most significant drop since they began measuring the metric in 2000, plummeting to only 31% of employees being engaged.   Gallup defines “Engaged Workers” as those that are highly involved in, passionate about, and committed ...

Zoom Calls Gone Wrong

The 13 Great Tips For Zoom Etiquette   My, my, my, how our work world has changed.   Who would have thunk it?   The COVID-19 pandemic has thrown all of us into one Zoom meeting after another.  So much so that it has created a whole new work phrase:  Zoom Fatigue.  I am sure that many of you have experienced it,  as well as seen many examples of Zoom calls gone wrong.   As such, I thought it would be helpful to research and offer some proven tips for Zoom Etiquette and making your Zoom calls a ...

The 7 Proven Actions Of Great Customer Service Recovery

In any business, things do not always go according to plan.  Mistakes are made and customers get upset.  While this is a business reality, it is how the mistakes are handled that can turn dissatisfied customers into extremely enthusiastic promoters of your brand.        1. Apologize. Immediately acknowledge and accept full responsibility for the error.  Saying something like the following works best to get your customer relationship on the road to recovery: “Thank you so much for letting us know about this mistake.  We are so sorry we made the error and will immediately ...

There Is Always A Workaround: The Importance Of Improvisation

  When the regular audience was stranded at home due the pandemic, the UceLI Quartet improvised, playing Puccini’s ‘I Crisantemi (Chrysanthemums) to 2,292 plants in Barcelona, Spain.     When baseball fans around the world were stranded at home, their baseball teams improvised, filling their stadiums with cardboard cutouts of their fans. World-class organizations around the globe have also improvised as it relates to the whole new world of remote hiring.   Yes, virtual hiring is becoming increasingly popular largely due to safety concerns and the need to social distance.  Many, many, organizations have discovered that hiring, onboarding, ...

Why Your Learning Programs Need To Embrace Diversity & Inclusion

The lessons learned about A Culture Of Learning from when I was kidnapped as a child and brought to an American Indian Reservation. The famous dictionary producer Mirriam-Webster once named “Culture” as “The Word of the Year.”  I am sure that most experts on Employee Engagement were not surprised by Merriam-Webster’s choice.  Indeed, legendary management expert Peter Drucker was one of the first to get it right years ago when he coined the phrase “Culture Eats Strategy for Breakfast.”  While Drucker first said this decades ago, the words still ring very true in today’s workplace landscape, especially ...